Patient Representative I Call Center in Miami Beach, FL at Mount Sinai Medical Center of Florida, Inc.

Date Posted: 7/26/2020

Job Snapshot

Job Description

As Mount Sinai grows, so does our legacy of caring

Located in the heart of Miami Beach, overlooking the breathtaking intracoastal waterway, Mount Sinai Medical Center is dedicated to providing exceptional health care to our diverse community enhanced through innovation, technology, teaching, and research.

Mount Sinai is South Florida's largest private independent not-for-profit hospital with 672 beds, and a tight-knit community of more than 4,000 employees and 500 volunteers

We provide world-class care:

  • The only hospital in Miami-Dade to be named one of the nation's 100 Top Hospitals by IBM Watson Health
  • A pioneer in innovative medical research in areas such as cardiology, cancer, memory disorders and pulmonary diseases
  • The BEST cardiac surgery survival rate in Florida
  • A new seven-story Surgical Tower with 154 all-private rooms and patient centered technology promotes an exceptional patient experience

Position Duties:

  • Assists all customers / patients with communication needs (responds to requests and inquiries, informs the hospital staff of special requirements, provides site information or tours, responds to callers needing assistance, etc.).    
  • Answers telephone promptly; preferably by the third ring. Ensure calls are identified and properly categorized in order to forward to appropriate area within office timely and efficiently.
  • Demonstrates proper telephone etiquette when receiving transferring and placing calls on hold. Hold times are to be kept to a minimum.
  • Repeats key information when writing down messages to ensure accuracy.
  • Accurately enters patient demographics information and insurance data in the computer as documented.
  • Verifies insurance information collect referrals and authorizations and/or other forms as documented.
  • Checks to ensure that patients fill out applicable forms completely and correctly.
  • Copies patient records if requested by insurance company or other physician's office.
  • Efficiently schedules appointments recording them as documented and following practice policy.

Minimum Requirements:

  • High School Diploma required
  • Experience in a Healthcare setting preferred but not required